General
1. Lateral Event Management (56 663 932 750), (“us, we, or the Company”) respect the privacy of the users of this website (“Site”), our customers and other individuals who interact with us. We have created this privacy policy to explain how we collect, store, use and disclose personal information.
2. Personal information is defined in the Privacy Act 1988 (Cth) (“Privacy Act”) as:“Information or an opinion about an identified individual, or an individual who is reasonably identifiable: whether the information or opinion is true or not; and, whether the information or opinion is recorded in a material form or not.”
3. Our practices and internal policies are consistent our obligations under the Privacy Act and our staff are required to ensure compliance as a condition of their employment.
4. From time to time we will update this privacy policy without prior notice. We will notify you by updating the policy published on our Site.
How and why we collect personal information
5. When we collect your personal information, we store it in our database to manage your event access, to process your orders, to manage any queries you have, and to be able to communicate with you, subject to your choices.
6. We collect personal information in a number of ways. The most common ways we collect personal information include:
- From ticket purchase forms: when individuals make a purchase through our Site for the purpose of providing you with any goods or services that you request, and when individuals subscribe to marketing or communications, for the purpose of providing information or offers.
- From competition entries and promotions: where individuals provide personal information at the time of entry via the competition entry form. Personal information is collected for the purpose of running the competition or promotion, determining and contacting the winner(s) and, unless otherwise noted, to use for direct marketing purposes including to send marketing communications via electronic means.
- From telephone, email, written and in-person enquires directed to us: for the purposes of responding to enquires.o From surveys: for the purpose of reviewing and analysing the results and following up on results.
- Any messages or comments submitted to us via the Site or social media which may include personal information such as your name and/or email address.
- From public registers including social networks, if you have made this information available, for the purpose of obtaining your contact details.
- From Sites through automatic processes such as cookies. Cookies are used to better understand users and improve the layout and functionality of our Sites by collecting information such as date, time and duration of visits and which pages are most commonly accessed. This tracking is conducted in such a way as to ensure the anonymity of visitors to Sites. While cookies may identify the computer, it should not identify the individual. With most internet browsers, users can erase cookies from their computer’s hard drive, block all cookies or receive a warning before a cookie is stored. However, some parts of this Site may not function fully for users to that disallow cookies.
7. Our Site may collect other information that may or may not be personal information. For each visitor to the Site, our server automatically recognises and stores the individual’s “IP address” (eg. the domain name or Internet protocol address), the type of Internet browser being used, the address of the site that “referred” the individual to our website and clickstream data. If this information cannot be used or combined with other data to identify you, it will not be personal information.
What personal information is collected?
8. We aim to only collect personal information that is necessary to fulfil the purpose for which you have disclosed it, or as required by law.
9. If you ask us to provide you with goods or services, you will be asked to provide contact information (such as your name, telephone number, postal address and email address). You will also be asked for accessibility requirements so we can make sure you have the best experience.
10. In some instances we may need to ask you for additional information necessary to provide you with the goods or services you have requested. When we ask you for further information in addition to that you provide to us initially, we will tell you why we are collecting that information.
11. We aim to only collect information that is absolutely necessary to provide you with any goods or services you have requested. If you would prefer to remain anonymous, we are happy to still deal with you provided that we don’t need to know who you are. Instances where this may be possible include where you are providing us with anonymous feedback that does not require a response.
Direct marketing and electronic updates
12. In some instances, where you have provided consent, or consent is deemed to have been provided or conferred we may use your personal information for the purpose of sending you marketing communications including by electronic means for an unlimited period. You may opt-out of receiving such messages at any time provided such messages are sent by us. We will give you the opportunity to opt-out within the message that we send to you. You may also opt-out by contacting us using the details provided below.
Storage of personal information
13. Any information we collect about you will be kept securely by us unless an event beyond our control disrupts the measures we have in place. We use up-to-date security, firewall, anti-virus and encryption software to ensure the security of the data we keep and to prevent unauthorised access, destruction, use, modification or disclosure. We have procedures in place with regards to staff access to personal information and ensure that only those staff who need to know have access to your information.
Disclosure of personal information
14. Generally, personal information will not be disclosed to individuals or organisations outside of the Company without your prior consent. However, in the circumstances described below, personal information may be disclosed to:
- Essential service providers: There may be other companies that we rely on to provide goods or services to you. We may be required to provide your personal information to these companies to ensure that we can deliver goods or services to you.
- Law enforcement or government bodies: There are exceptions under the Privacy Act with regards to the provision of personal information to law enforcement or government bodies. When a legitimate request is sent to us by a law enforcement or government body we will comply with that request and may provide personal information about you without your consent.
- Companies related to us or who take control or part or all of our business: In providing personal information to us you will need to be aware of the possibility that, in future, another company may take control of part or all of our business. In that case, your personal information will be provided to that company.
- Signed a binding agreement (reviewed by the our Legal Counsel);
- Handle the personal information in a manner consistent with the APPs (regardless of whether they are a small business, or would otherwise be exempt from the Privacy Act);
- Only use the personal information in order to provide specific services or to perform the specific functions required; and
- Store the personal information securely, and only for as long as is necessary to provide the required services to perform the required functions.
Overseas disclosure
16. Like many organisations, we use IT infrastructure and service providers who are based or hosted in countries other than Australia including the United States, New Zealand, Hong Kong, Singapore, India, United Kingdom, Malaysia. Where we have a relationship with such providers and ensure that we complete a privacy due diligence on their own practices and procedures to ensure that they are of a high quality. Our contractual arrangements with these providers include obligations of confidence and an obligation to comply with our privacy policy. We complete a re-assessment of overseas providers least every six months. Australian law may not apply in some of these jurisdictions.
Access to personal information
17. Under the Privacy Act, you have the right to seek access and to update or correct the personal information that we hold about you. If you wish to exercise your right under the Privacy Act to seek access to the personal information held for you, you should make the request in writing (to the address specified below).
Complaints
21. You have a right to complain to us if you are concerned about your privacy, how we have dealt with your personal information or in relation to the Privacy Act.
Links to third-party websites
24. Our Sites contain links to third party websites for individual’s convenience and information. Individuals should be aware that when they access a third-party website, we are not responsible for the privacy practices or policies of that third party and will not be liable for any use or disclosure your personal information by any third party to whom your information is sent. We suggest that you review the privacy policy of each website you visit.
Acceptance of these terms
25. By using the Sites, you signify your acceptance of this privacy policy. If you do not agree to this policy, please do not use our Sites, or provide us with your personal information. The Company reserves the right to modify, alter or otherwise update this policy at any time. Should the Company modify, alter, or otherwise update this policy, it will prominently post notice(s) of the changes on the Sites covered by this privacy policy.
Contact details
Lateral Event Management